This workshop will grow and consolidate a community of interdisciplinary CSCW researchers focusing on the topic of contestable AI. As an outcome of the workshop, we will synthesize the most pressing opportunities and challenges for contestability along AI value chains in the form of a research roadmap. This roadmap will help shape and inspire imminent work in this field. Considering the length and depth of AI value chains, it will especially spur discussions around the contestability of AI systems along various sites of such chains. The workshop will serve as a platform for dialogue and demonstrations of concrete, successful, and unsuccessful examples of AI systems that (could or should) have been contested, to identify requirements, obstacles, and opportunities for designing and deploying contestable AI in various contexts. This will be held primarily as an in-person workshop, with some hybrid accommodation. The day will consist of individual presentations and group activities to stimulate ideation and inspire broad reflections on the field of contestable AI. Our aim is to facilitate interdisciplinary dialogue by bringing together researchers, practitioners, and stakeholders to foster the design and deployment of contestable AI.

Massachusetts-based supermarket chain Market Basket has announced plans for a second Rhode Island store. The 89,000-square-foot store in Warwick expected to open next year will be located at a site that was previously home to a Sam's Club and later an At Home store, according to a statement from Mayor Joseph Solomon and Market Basket President and CEO Arthur T. Demoulas. "Our city's central location in the state, combined with our growing business climate, continue to make Warwick a natural choice for multiple companies looking to expand their reach in the Ocean State," Solomon said in a statement. Privately-owned Market Basket currently has 81 stores in Massachusetts, New Hampshire and Maine. The company in March announced plans for a store in Johnston.

Mr. Sprouls and the other call center workers at his office in Warwick, R.I., still have plenty of human supervisors. But the software on their screens -- made by Cogito, an A.I. company in Boston -- has become a kind of adjunct manager, always watching them. At the end of every call, Mr. Sprouls's Cogito notifications are tallied and added to a statistics dashboard that his supervisor can view. If he hides the Cogito window by minimizing it, the program notifies his supervisor. Cogito is one of several A.I. programs used in call centers and other workplaces.

Cogito is one of several companies developing analytics tools that give agents feedback about how conversations with customers are going. Its software measures in real time the tone of an agent's voice, their speech rate, and how much each person is talking, according to Dr. Place. "We measure the conversational dance," he says. That dance is sometimes out of sync, such as when an agent speaks too quickly or too much, cuts a customer off, has extended periods of silence or sounds tired. When the software detects these mistakes, a notification pops up on a window on an agent's screen to coax them to change their strategy.